CRM · Telephony

Salesforce Softphone

A browser softphone embedded inside Salesforce Service Cloud via Open CTI. Click-to-dial, agent presence, and an automatic screen-pop of the caller's record on inbound calls. This is an interactive replica of the real widget, try dialing, or simulate an incoming call.

☁ Service Cloud Contacts Console
◔

No active call. The caller's record will pop here automatically on an inbound call.

☎ Softphone Available
Ready
·

In production, inbound calls arrive via Twilio TaskRouter and Open CTI fires the screen-pop against the matched Salesforce record.

Want one of these for your team?

If a workflow like this is eating your team's time, let's talk. Fifteen minutes, and I'll tell you what it takes.

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